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At Delive, we are dedicated to safeguarding your personal information and maintaining transparency regarding how we collect, use, and protect your data. This Privacy Policy explains our practices concerning the collection, use, and sharing of personal data when you visit our website, place orders, or use our logistics services. By accessing our services or interacting with our website, you consent to the practices described in this policy.
To provide efficient and accurate logistics services, we collect the following types of personal data:
• Personal Identifiers: Name, email address, phone number, and business contact information.
• Transaction Information: Shipping and billing addresses, payment details, and order history.
• Shipping Information: Details related to your shipment, including recipient address and delivery preferences.
• Website Interaction: Data collected through cookies, including IP address, browser type, and browsing activity on our website.
We use your data to enhance your experience with our services and to ensure we fulfill our logistics commitments. Here’s how we use your information:
1. Order Fulfillment: To process orders, ship products, manage inventory, and track deliveries.
2. Customer Support: To address inquiries, offer support, and respond to issues related to our logistics services.
3. Service Improvement: To optimize our website and services based on your preferences, feedback, and browsing behavior.
4. Marketing Communications: To send you updates, offers, and information about our services, provided you have opted in.
Your personal data is used exclusively for the purpose of facilitating and improving our logistics services.
We do not sell or rent your personal data. However, we may share your information with trusted third parties under the following circumstances:
• Service Providers: We share your data with trusted third-party service providers, including shipping carriers, payment processors, and IT service providers, who assist in completing the services you request.
• Legal Compliance: We may disclose your data to comply with legal obligations, respond to legal requests, or protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with appropriate safeguards.
We require all third-party service providers to handle your data in accordance with applicable privacy laws.
To provide a better experience, our website uses cookies and similar tracking technologies:
• What Are Cookies: Cookies are small text files placed on your device that help us track usage patterns, preferences, and improve website functionality.
• Types of Cookies We Use:
• Essential Cookies: Necessary for basic website functionality, such as remembering items in your shopping cart.
• Performance Cookies: Help us analyze website traffic and performance to optimize user experience.
• Marketing Cookies: Used for personalized advertising and promotions if you’ve given your consent.
You can manage your cookie preferences through your browser settings, but please note that disabling some cookies may affect website functionality.
We only retain your personal data for as long as necessary to provide our services or comply with legal requirements. When your data is no longer required, we will securely delete or anonymize it in line with our data retention policies.
At Delive, we take data security seriously. We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure, including:
• Encryption of sensitive information during online transactions.
• Access controls that limit data access to authorized personnel only.
• Regular security audits and monitoring of our systems.
While we strive to protect your information, no system can guarantee absolute security, and you acknowledge this inherent risk by using our services.
Under applicable data protection laws, you have the following rights:
• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You may request the deletion of your data, subject to certain legal exceptions.
• Restriction: You can ask us to limit the way we process your data.
• Portability: You may request your data in a structured, commonly used, and machine-readable format.
• Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time.
To exercise these rights, please contact us at the contact details provided below.
Our website may include links to third-party websites, such as carriers or payment processors. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external websites you visit.
As we provide services internationally, your personal data may be transferred to countries outside of your jurisdiction. In such cases, we ensure that your data is protected through contractual safeguards that comply with data protection laws.
Delive may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this Privacy Policy periodically to stay informed about how we protect your data.