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Welcome to Delive, your trusted logistics partner. These Terms and Conditions govern the use of our website and the provision of our logistics services. By accessing our website or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.
1.1 Logistics Solutions:
Delive provides a range of logistics services, including but not limited to:
• Freight forwarding by air, sea, and road.
• Warehousing and inventory management.
• Order fulfillment and last-mile delivery solutions.
• Customs clearance and documentation handling.
1.2 Service Agreements:
The specifics of each service will be defined in a service agreement between Delive and the client. This may include service scope, pricing, delivery times, and other service parameters.
2.1 Accurate Information:
To facilitate the timely and accurate provision of services, you are required to provide complete and accurate information related to your shipments, including addresses, contents, and delivery preferences.
2.2 Compliance with Laws:
You agree to ensure that all shipments comply with applicable laws, including customs regulations, export/import restrictions, and product safety standards.
2.3 Feedback and Communication:
You must respond promptly to any communication from Delive regarding your shipment, including approval of services, payment confirmations, and any adjustments to delivery schedules.
3.1 Pricing Structure:
Delive’s pricing is determined based on the specific services requested and the logistics requirements of each client. Prices will be provided in writing and are subject to change based on the scale and complexity of the services required.
3.2 Payment Terms:
Invoices for services provided by Delive are due within days of receipt unless otherwise agreed in writing. Payments can be made by credit card, bank transfer, or other approved methods.
3.3 Late Payments:
If payments are not made by the due date, Delive reserves the right to suspend or terminate services, charge late fees, and take legal action for the collection of outstanding amounts.
4.1 Delivery Services:
Delive offers delivery services within agreed-upon timeframes, but delivery schedules may be impacted by unforeseen circumstances such as weather conditions, customs delays, or transportation issues.
4.2 Shipping Costs:
Shipping fees are calculated based on the size, weight, destination, and delivery method of the shipment. Additional charges may apply for special requests such as expedited delivery or temperature-controlled shipments.
4.3 Responsibility for Goods:
Once Delive hands over the shipment to the carrier or freight forwarder, the responsibility for the goods passes to the carrier. Delive is not responsible for any loss, theft, or damage caused during transportation unless it results from our direct actions.
5.1 Order Modifications or Cancellations:
Requests for modifications or cancellations must be submitted to Delive in writing. If the shipment has already been dispatched, cancellation may not be possible, and charges may apply.
5.2 Returns Process:
For any shipments that require a return or redelivery, you are responsible for any additional costs incurred, including shipping fees, storage, and handling charges.
6.1 Limitation of Liability:
Delive’s liability for any damages arising from the use of our services is limited to the fees paid for the specific service rendered. We are not liable for any indirect, incidental, or consequential damages.
6.2 No Guarantee of Specific Outcomes:
While Delive strives to provide high-quality services, we cannot guarantee specific delivery outcomes such as delivery times or condition upon arrival, as they are subject to external factors.
Delive is committed to protecting your privacy. All personal and business data provided by clients will be stored securely and used only for the purpose of providing logistics services. For more details, please refer to our Privacy Policy, which outlines our data collection, usage, and protection practices.
Our website may contain links to third-party websites. Delive is not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies and terms before providing any personal information.
9.1 Termination by Client:
You may terminate the services by providing written notice, subject to the terms of your specific service agreement. Any fees owed up until the point of termination remain payable.
9.2 Termination by Delive:
Delive reserves the right to terminate services if:
• You fail to provide the necessary information to complete shipments.
• Payment terms are not met.
• You engage in unlawful or unethical practices.
Delive reserves the right to amend these Terms and Conditions at any time. Any updates will be posted on our website, and it is your responsibility to check for any changes periodically. Continued use of our services implies acceptance of any revised terms.
These Terms and Conditions are governed by the laws of France. Any disputes arising from these terms will be resolved in the courts of France.